Aubrey Long Low Media Console Dutch White Review
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jamil of Miami Embankment, FL Verified Reviewer
Original review: Jan. 12, 2022
Nosotros spend a lot of money trusting in what the salesperson and the mode they advertise their famous Claude sectional burrow equally the best seller and most comfortable product and it's a total Fraud! Non Claude. It'south not design for humans. Later a few minutes seating there you end upward with dorsum pain. As well nosotros made the mistake trusting them and we pay extra 14000 USD for leather and its so slippery that you cease upwardly on the floor.
Mark of Phoenix, AZ Verified Reviewer
Original review: Dec. 26, 2021
Pulley wheels broke off twice, frame warped and upgraded sunbrella fabric from the standard leather faded and stained within a couple years. It definitely was not worth the money to order custom size and color based on how long information technology lasted.
Megan of W Bloomfield, MI Verified Reviewer Verified Buyer
Original review: November. 19, 2021
A few years ago nosotros purchased the St. James dining table, and immediately had issues upon delivery. One of the foliage inserts had damage on it, however customer service sent someone to impact it up. The service person left a stain pen for any futurity issues. Presently thereafter, similar damage began appearing on the chief tabletop, which has only gotten worse and worse. I've tried touching it upwards, simply non merely does the stain colour not match the original, but the damaged sections are so big it's impossible to cover. I have never used whatsoever harsh chemical or abrasive cleaner on this table. The care instructions said to utilize a damp cloth and that'south what nosotros utilize.
We exercise non use coasters, but this was not recommended in the care instructions and honestly shouldn't be expected for a dining tabular array. Nonetheless RH has refused to warrant the table in whatever fashion. They will not ship someone to repair the finish, and will not exchange the production. The table is simply 3 or 4 years former and looks atrocious. At a minimum I would expect a repair or reimbursement. The stain type and depth should exist of higher quality. This table is MUCH too expensive to only final a few years.
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Mardig of Seattle, WA Verified Reviewer
Original review: July 24, 2021
I know that people who are unhappy tend to write reviews, but I'thousand amazed when I see negative reviews for Restoration Hardware. Non simply are their products superlative, merely our experience with their customer service is most not to exist believed, information technology was so good. We bought a sofa, and we love it. But, what we didn't really pay attention to was the taco effect of the fabric we chose. For months since nosotros bought it, RH at U Village in Seattle has been helping us to determine how to handle it. I'm frankly diddled away with the over the height concern and efforts they have made to brand information technology right for u.s.. And they did. I won't go into the details, but bluntly, if I was on the other side of me, I would take told me to shut up and sit downward. They instead treated us like royalty. I can't over emphasize how happy this visitor has made us, and what loyal customers nosotros are at present as a result.
shannon of Fort Lauderdale, FL Verified Reviewer
Original review: June 28, 2021
I don't know why I go on going back to Restoration Hardware, it is psychological. I keep expecting good results and almost e'er finish upward with poor quality product. I purchased 3 bath vanities and one came with stain issues, nigh like they forgot to stain one drawer. I unfortunately did non noticed because my full general contractor took the order. I called to complain and was told this was my fault, I should have checked at delivery. I gave them this i. I have since ordered a kitchen table, it is currently one month old and most one-half the stain is rubbed off. I ordered the world famous deject couch in leather and the back is pushing out in iii dissimilar areas where nosotros sit down. It is most like information technology has no proper dorsum support.
I also ordered two custom chairs for the living room, one was lost and they told me information technology was my fault because I canceled the club..one I already paid for and they really charged me a cancelation fee. Bonus, I still do non have the missing chair or what I paid for it. I have spent and so much of my time and money and I am tired of companies similar this commitment poor quality for top dollar. When and they will mess upwards orders, they brand sure it is the customers fault.
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James of Tulsa, OK Verified Reviewer
Original review: May 31, 2021
Recently purchased the Maxwell edition couch with a side hunt. Although the couch is comfy, and will probably be more so later on some breaking in, the chase is horribly short and basically useless unless you are less than v' alpine.
Carla of Miramar, FL Verified Reviewer
Original review: April 11, 2021
I purchased the Arles rectangular dining room table with ii leaves in oak greyness. A guest accidentally caused some damage to the paint past placing his laptop over information technology on a fabric mat and the heat melted the paint. I was furious because that is telling of the quality of the paint. I have a less costly table in my family room where we even practise arts and crafts on information technology and it'southward in mint condition. I called RH hoping they could offer some solution or help in helping me ready the damage. It only needs to be resurfaced, the area is about a iii inch diameter. Just who? Where? What paint? They did not intendance. I just could non believe that their customer service would be so awful and unhelpful. I'm washed ownership from them, then much for their annual membership, they could at least reveal the pigment color or cease I need to purchase to have information technology resurfaced.
Christina of Glenview, IL Verified Reviewer
Original review: March 7, 2021
I purchased cloth by the thou based on a textile swatch I ordered from the website. I didn't check the color closely when my cloth arrived and dropped it off at an upholsterer to accept some chairs recovered. When my newly upholstered chairs were delivered, I noticed the "carbon" vintage velvet fabric that was dark gray on my swatch looked blueish on my chairs. I got another swatch of the same cloth to see which color was most correct, and the new swatch was a lite gray this time.
I called and emailed RH several times to asking that the textile be replaced - I shared photos of the issue and each time asked to escalate my complaint to someone at a college level that could help me. My appeals went nowhere - I was told "it is our decision that this is an adequate shade inside the Vintage Velvet" and that all the different samples I had were within an "acceptable tolerance". I was surprised that a retailer that shows then many different shades of beige and gray would detect this variation acceptable. My experience and the lack of customer service I received was extremely disappointing.
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Craig of Hamilton, OH Verified Reviewer
Original review: Feb. fourteen, 2021
Rude and arrogant staff. I dealt with Amy ** who I found to be condescending and rude. In one case she saw that we were but spending $2000 she turned off similar a light switch. She gave us a quote merely never returned our calls or emails. I collection to the store to meet her sitting and talking to coworkers. Nosotros still count get whatsoever of the bossy staff to expect on us. I guess if I wore a tuxedo they might have noticed me. Pottery Barn was happy to help usa then we purchased at that place.
Lana of Redwood City, CA Verified Reviewer
Original review: Jan. 14, 2021
I bought a sofa from RH 2 years ago. The toll was 4k. I tried this sofa in the showroom several times before I decided to buy it. I likewise bought it because information technology was attractive and comfortable. I had some concerns that it could lose support with time the way information technology's built but the salesperson assured me that information technology won't happen with time.. Right after the new sofa was delivered I sat on information technology and I realized that information technology felt unlike than on a sofa I tried in the showroom. The showroom sofa felt much more than comfortable and supportive. By the fashion, I simply counterbalance 128 lbs, however my butt sinks into the cushions a lot. I can't tell you lot how my mom felt. She is a fleck bigger than me and she completely avoids sitting on it, and so are my parents-in-law...
I feel bad I didn't reach out to the company back and so when I had those feelings. Because with a time sofa became fifty-fifty more than uncomfortable and without any support. Only 2 years have passed and now when I sit on it I am sinking into the seat cushion quite a bit AND this is not comfortable, and is giving me lower back pain. This becomes more intense when I sit longer on the sofa. Outcome- we don't employ our sofa in the living room, nobody wants to sit on it. I reached out to the company and they are not willing to help. They asked me to send photos, which i did and they estimated sofa to be normal, without any defects! Haha. They estimated this based on the photos. Funny correct?! It looks okay indeed, but when you sit on it then you actually learn the outcome..
After numerous emails back and along they sent me new pillow inserts which turned out to be wrong size! I learned today they discontinued making the sofa I bought - manifestly I am probably not the just one complaining about it. !! Be Enlightened! Never purchase expensive piece of furniture from Restoration Hardware!!!! Very disappointed!!!
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Restoration Hardware author review past ConsumerAffairs Inquiry Team
Restoration Hardware prides itself on being at the cutting edge of trends and technology in the furniture industry. The company mainly caters to luxury buyers offering a curated drove of historical reproductions and updated classics.
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Selection: Living, diving, bed and bathroom, plus lighting, textiles, rugs, windows, hardware, décor, fine art, outdoor and vacation furnishing.
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Delivery: Apartment aircraft and delivery rates based on distance.
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Returns: Eligible (non-customized) items are eligible for returns and exchanges.
The ConsumerAffairs Inquiry Team believes everyone deserves to make smart decisions. We aim to provide readers with the virtually up-to-date information bachelor nearly today's consumer products and services.
Source: https://www.consumeraffairs.com/homeowners/restoration.html
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